Frequently Asked Questions

SwiftGreen Couriers provides a range of shipping options to meet your needs and budget:

• Express Delivery: Fastest option with guaranteed delivery times
• Standard Ground: Cost-effective for less time-sensitive shipments
• International: Both express and economy options to global destinations
• Freight Services: For large, heavy, or high-volume shipments
• Specialized: Including temperature-controlled and high-value item shipping

During the booking process, you'll see all available options for your specific shipment along with pricing and estimated delivery times. Our customer service team can also help you choose the best service for your needs.

Our pricing is based on several factors to ensure fairness and transparency:

• Package dimensions: Both size and weight are considered
• Distance: How far your package needs to travel
• Service level: Faster services cost more than economy options
• Special handling: Additional charges may apply for fragile, oversized, or high-value items
• Fuel surcharges: Variable based on current fuel prices

We offer discounts for volume shippers and regular customers. You can get an instant quote on our website by entering your shipment details, or contact our sales team for customized pricing for your business needs.

While we strive for 100% on-time delivery, occasional delays can happen due to weather, customs, or other unforeseen circumstances. If your shipment is delayed:

1. Check the tracking for updated information
2. Contact our customer service for assistance
3. For time-sensitive shipments, we may be able to arrange alternative delivery options

In the rare event that a package is lost, we have a thorough investigation process:

1. We'll initiate a trace to locate your shipment
2. If not found within our investigation period, we'll process a claim
3. Standard shipments include limited liability coverage; additional insurance is available

Rest assured, we treat every delayed or lost package with urgency and will keep you informed throughout the process.

Yes! SwiftGreen Couriers offers comprehensive packaging solutions to ensure your items arrive safely:

• At our facilities: Bring your items to any SwiftGreen location, and our packaging experts will prepare them for shipping
• Packaging materials: We sell boxes, tape, bubble wrap, and other supplies
• Custom packaging: For businesses, we can design packaging tailored to your products
• Eco-friendly options: Sustainable packaging materials available

Proper packaging is crucial for safe delivery. Our team can assess your items and recommend the most effective packaging solution. Fees for packaging services vary based on materials and labor required.

For businesses shipping multiple items, we offer volume discounts on packaging supplies and services.

Our international shipping service handles all aspects of global delivery:

1. Preparation: We'll help with proper documentation and customs forms
2. Transport: Your shipment travels via our global network with optimal routing
3. Customs: Our experts clear your package through customs
4. Final Delivery: Local partners complete delivery to the recipient

Key features of our international service:

• Real-time tracking across borders
• Expert guidance on restricted/prohibited items
• Duty/tax estimation tools
• Dedicated international customer support

Delivery times vary by destination and service level but typically range from 1-7 business days for express service. We'll provide a specific estimate when you book your shipment.

For businesses shipping internationally regularly, we offer account management services to streamline your global logistics.