SwiftGreen Couriers Terms & Conditions

1. Service Agreement

This agreement ("Agreement") between SwiftGreen Couriers International Ltd (Registration No. DB009340-KJ499, VAT No. GB00645880) and the customer ("Shipper") governs all courier services provided domestically and internationally.

1.1 Acceptance of Terms

By tendering any shipment, the Shipper warrants that:

1. They have read and understood these Terms in their entirety
2. They are legally authorized to bind the shipping party (individual or business)
3. All package contents comply with applicable laws and our Prohibited Items list
4. Shipment details (weight, dimensions, contents) are accurate

1.2 Service Modifications

We reserve the right to:

• Refuse service for shipments violating our policies
• Adjust delivery routes due to weather, customs delays, or force majeure events
• Change rates with 30 days' notice (existing shipments honored at booked rates)

2. Account Registration

2.1 Requirements

To create an account, you must:

• Provide accurate business/contact details (name, address, tax ID if applicable)
• Verify your email and phone number
• Maintain secure credentials (not sharing passwords)

2.2 Enterprise Accounts

Business clients may request:

• API integration for automated shipping labels
• Volume discounts (min. 500 shipments/month)
• Dedicated account managers

Enterprise terms require separate written agreements.

3. Shipping Process

3.1 Booking Shipments

Shippers must:

1. Complete the online booking form with:
   • Pickup/delivery addresses (including postal codes)
   • Package dimensions (L×W×H in cm/inches)
   • Declared value for insurance
2. Attach a printed shipping label to each package
3. Schedule pickup or drop off at an authorized location

3.2 Packaging Requirements

Packages must:

• Use durable boxes or padded envelopes
• Have internal cushioning for fragile items
• Not exceed 150 lbs (68 kg) or 108" (274 cm) in combined length+girth
• contact customer service for specific international items sizes

Non-compliant packages: May incur repackaging fees ($25+) or refusal.

4. Prohibited Items

The following are strictly prohibited:

Consequences: Confiscation, fines ($500+), or legal action for violations.

5. Pricing & Payments

5.1 Rates

Shipping costs depend on:

• Package weight/dimensions (chargeable weight applies)
• Delivery speed (Standard/Express/Priority)
• Destination (remote areas may incur surcharges)

All prices are in USD unless otherwise stated.

5.2 Payment Methods

We accept:

• Credit/debit cards (Visa, Mastercard, Amex)
• PayPal, Stripe, Adyen, Sofort, Venmo
• international payment service like WesternUnion/Moneygram/Revolut/Wise/WorldRemit (for customer preference)
• Bank transfers, Cheque deposit (for invoices over $1,000)
• cryptocurrency payments BTC/ETH/TRX etc... (for customer preference)

Late payments: 1.5% monthly interest on balances overdue by 30+ days.

6. Delivery Times

Delays may occur due to customs inspections, weather, or incorrect addresses.

7. Liability & Insurance

7.1 Standard Coverage

We provide:

• $100 coverage for lost/damaged domestic shipments
• $50 coverage for international shipments

7.2 Declared Value

Shippers may purchase additional insurance at:

• $1.50 per $100 value (domestic)
• $2.50 per $100 value (international)

Claims process: Must be filed within 30 days with proof of value (receipts/photos).

8. Claims & Disputes

8.1 Filing a Claim

To report issues:

1. Submit the online claim form within 30 days
2. Provide:
   • Original shipping receipt
   • Photos of damaged packaging/contents
   • Proof of item value

Resolution time: 15-30 business days for investigation.

8.2 Arbitration

Unresolved disputes will be settled by binding arbitration in Memphis, TN under AAA Commercial Rules. Each party bears its own legal fees.

9. Termination

Either party may terminate this agreement:

• By Us: Immediate termination for fraud or policy violations
• By You: 30 days' written notice

Outstanding shipments will be honored under these Terms.

10. Governing Law

These Terms are governed by Tennessee law. The courts of Shelby County, TN will have exclusive jurisdiction over disputes not resolved by arbitration.

11. Policy Updates

We may update these Terms periodically. Continued use after changes constitutes acceptance. Major revisions will be notified via email 30 days in advance.

12. Contact Us